FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to your project with requirements. We will send you an updated price list after your company contacts us for further information.

Do you have a minimum order quantity?

No, our MOQ is 1 set machine. Of course, the spare part MOQ is not 1 pc.

Can you supply the relevant documentation?

Yes, we can provide CE certificate, food-grade stainless steel 304 certificate, business license and others.

What is the average lead time?

Generally, a complete packing line production is 45 days. Single unit machine is 20 days. If you have an urgent order, you could contact us, perhaps your required machine is in our stock.

What kinds of payment methods do you accept?

You can make the payment to our bank account, TT or LC.

What is the product warranty?

15 months since shipment. We warranty our electronic parts and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. The airway is the quickest but also the most expensive way. Seaway is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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